This is a hands-on support role sitting across digital marketing, CRM, delivery and customer experience. You'll support the execution of performance marketing and CRM activity, own the day-to-day management of delivery platforms, and be the first point of contact when customers need help.

It’s a broad role where you'll get exposure across paid media, CRM, aggregator platforms and customer insight, reporting directly into the Head of Digital & Delivery Marketing.

What you'll be doing

• Support the setup, QA and optimisation of paid Google and Meta campaigns

• Keep website content, landing pages and customer journeys accurate and on brand

• Build and deploy email and SMS campaigns, automations and triggered communications.

• Segment audiences and support targeting across acquisition and retention activity

• Day to day management of Deliveroo, Uber Eats and Just Eat - menus, offers, imagery and pricing. Liaise with aggregator partners and internal teams to resolve issues quickly

• Respond to customer queries across delivery and digital channels. Log issues, refunds and resolutions - and spot patterns that feed back into marketing and operations

• Support weekly and monthly reporting across digital, CRM, delivery and customer feedback

Who you are

• Experience with Deliveroo, Uber Eats or Just Eat is essential

• Comfortable working across digital platforms, CRM tools and spreadsheets

• Strong written communicator (especially for customer responses and CRM comms)

• Experience with Google, Meta or similar digital advertising platforms

• Familiarity with CRM tools such as Klaviyo, Bloomreach, Acteol or similar

• Interested in marketing performance, customer behaviour and retention (and pizza!)

💸 Salary: up to £35K, depending on experience
🏡 Logistics: hybrid 3-4 days a week in London, 1-2 WFH

The successful candidate will have the right to work in the UK.